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Frequently Asked Questions



Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

Who can join WiseUp?
I am living independently and don’t need any supportive services. Why should I join?
Can I buy my parents or someone else a membership?
If I join WiseUp, am I expected to volunteer?
I live on a fixed income what if I can’t afford the membership fee?
Can I call on WiseUp in an emergency?
What is the best way to meet people if I join WiseUp?

Who can join WiseUp?
WiseUp welcomes older adults who share our commitment to living purposeful lives as we grow older. Our members range in age from 50s to 90s.

I am living independently and don’t need any supportive services. Why should I join?
Our members cite three key reasons:
• “It’s a form of insurance. I want WiseUp to be there when I need a hand, so I’m paying it forward by enrolling now.”
• “As I get older, my social circle is shrinking, WiseUp is a great way to meet new people.”
• WiseUp’s knowledge-sharing programs are a great way to stay informed and in charge of my health and wellbeing.”

Can I buy my parents or someone else a membership?
Absolutely! A gift membership is a thoughtful way to show someone that you care about their well-being.

If I join WiseUp, am I expected to volunteer?
Volunteering for WiseUp is an option, not a requirement. Some of our volunteers are WiseUp members. Others are community members who support our mission and enjoy helping our members with transportation, tech support, household paperwork, and other tasks that support their independence.

I live on a fixed income what if I can’t afford the membership fee?
WiseUp offers a Supported Membership at a reduced fee for people who are eligible for the Illinois Benefits Access Program (through the Illinois Department on Aging), Click here to find out more about this program. WiseUp staff can help you determine if you qualify.

Can I call on WiseUp in an emergency?
WiseUp is not an emergency response service. During a medical emergency, members should call 911 or their doctor. Once the emergency has passed, you can call on WiseUp volunteers for transportation and other assistance you may need.

What is the best way to meet people if I join WiseUp?
Log on to the WiseUp calendar and sign up for social or educational events that interest you. When you join, you will get a personal welcome from our membership committee, who will be happy to introduce you to other WiseUp members.